Luminor

Join the Luminor team to build a contemporary and entrepreneurial organization!

Customer Service Specialist

Lithuania Sales, Large Corporate Unit

ROLES AND RESPONSIBILITIES

You will work in close cooperation with the Relationship Managers  as a support function. Support customers in daily services and administrative tasks and follow up on customers request and need

Key responsibilities:

  • Support planning and execution of customers meetings with present and potential customers in cooperation with the Relationship Managers to increase profitability and growth
  • Develop relations with company representatives to handle daily customer contacts, assignments and needs with high quality and efficiency
  • Handle all customers or other parties requests in case Relationship Manager is absent
  • Assist the Relationship Managers with administrative tasks, as part of the customer team, to enable them to spend more time with customer
  • Prepare standard credit memo forms, ensure smooth disbursement process
  • Prepare service offers, legal documentation, correspondence, etc.
  • Compile all kind of information about existing and potential customers; maintain updated information in customer files and databases
  • Follow up efficiently on set goals and thereby ensure that matters are handled and promises to customers met
  • Work according to Luminor instructions and guidelines
  • Proactively plan, deliver and follow-up of your personal tasks timely and according to the set quality standards, budget and Luminor values.
  • Contribute to team and company performance through effective collaboration and acting with energy, enthusiasm and commitment
  • Take responsibility in professional self-development and contribute to own and team performance improvement by constructive feedback and relevant suggestions

REQUIREMENTS FOR THIS POSITION

Competencies:

  • Development focus
  • Flexibility and openness to change
  • Cooperation  skills
  • Communication skills
  • Strong customer focus and service skills
  • Readiness to take ownership
  • General understanding of Corporate Banking activities
  • Knowledge of bank products and services
  • Good knowledge of bank's internal procedures 
  • Service and detail oriented, accurate, with ability to prioritise
  • Former similar experience

Education:

Higher with preferred specialization in Economics, Business Management, Finance, Banking

Language: 

English on professional level: sufficient skills for conversations or presentations. Can discuss professional fields with reasonable ease

 

If you have any questions, please contact Ignas Šablevičius (hiring manager) or Lina Remeikaitė-Staškevičienė (HR). 

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Region:
Vilniaus apskritis
Job type:
Permanent
Working hours:
Full-time
Working days:
Day
Application deadline:
05/10/2018
Location:
Vilnius
Contacts:
Ignas Šablevičius
Mobile: +370 68248548

Lina Remeikaitė-Staškevičienė

Luminor

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